Receive SMS Directly in Google Sheets

Capture inbound text messages in a shared spreadsheet so your team can triage replies, assign owners, and act faster without switching tools.

Install Add-on and Start Testing See Shared Inbox Setup

What You Get

This page targets teams that want to receive SMS in Google Sheets without standing up a full help desk. It works especially well for lightweight support, local operations, dispatch teams, and internal follow-up flows.

Incoming SMS rows added to your sheet
Sender number, timestamp, and message content in structured columns
A simple base to build routing, tagging, and follow-up workflows

Recommended Sheet Columns

`received_at`
`from_number`
`message_text`
`owner`
`status` (new, in-progress, closed)
`next_action`

Best Practices

Use filters by `status` to keep daily triage focused
Add conditional formatting for unanswered messages older than 1 hour
Keep one source of truth in Sheets for all team members

How this differs from a shared inbox page

This guide focuses on capturing inbound SMS in Google Sheets. If you also want assignment rules, ownership, queue management, and a clearer team process, continue to the Google Sheets SMS Inbox guide.